At VELO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website and use our services.
By accessing or using the VELO website, you agree to the terms of this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Information provided when requesting services, support, or quotations
- Name
- Company name
- Email address
- Phone number
- Job title
- Contact information submitted through forms
Information Collected Automatically
When you visit our website, we may automatically collect:
- Website usage statistics
- IP address
- Browser type and version
- Operating system
- Device information
- Referring website
- Pages visited
- Date and time of visits
Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Remember user preferences
- Measure marketing effectiveness
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
How We Use Your Information
We may use collected information to:
- Respond to inquiries and requests
- Provide products and services
- Deliver customer support
- Process business transactions
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Send service-related communications
- Share updates, news, or marketing information where permitted by law
- Comply with legal obligations
Legal Basis for Processing
Where applicable, we process personal information based on:
- Your consent
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
Information Sharing and Disclosure
VELO does not sell personal information.
We may share information with:
- Service providers and business partners supporting our operations
- Professional advisors
- Government authorities when required by law
All third parties are expected to handle personal information responsibly and in accordance with applicable laws.
Data Retention
We retain personal information only as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
Data Security
We implement reasonable technical and organizational measures designed to protect personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Loss
- Misuse
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
International Data Transfers
Depending on the services used by VELO and its technology partners, your information may be processed or stored in countries outside your jurisdiction.
We take reasonable measures to ensure appropriate safeguards are in place for such transfers.
Your Rights
Depending on your location and applicable laws, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal information
- Restrict or object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a regulatory authority
Requests may be submitted using the contact details below.
Contact Us
If you have any questions or concerns regarding this Website Privacy Policy, the Personal Data we collect, PT NetToCyber Indonesia‘s practices, or your interactions with the Website, please feel free to contact us.
You can reach us via email at legal@velo.co.id. or by physical mail addressed to: PT NetToCyber Indonesia, Rajawali Place 6th Floor,
Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910